How to request deletion
Option 1. In the Game
- Open the Game and go to Settings.
- Under Account, tap Delete account.
- Read the notice and confirm. Your request is submitted.
Option 2. By email
If you can't open the Game or have already uninstalled it, email us. Include your Game ID (or the email of your linked Google or Apple account), and we'll process the request after confirming it's you.
Send to: ga@e-code.kr · We'll confirm the result within 7 business days.
What is deleted and what is kept
| Type | Information | Handling |
|---|---|---|
| Deleted | Game account ID, linked Google/Apple account ID and email, game progress (levels, currencies, items, cooking and restaurant records), remaining game currency and paid items, push token, ad view records | Permanently deleted after a 30-day grace period |
| Kept as required by law | Purchase and withdrawal records (order number, item, price, time) | Kept 5 years under Korea's E-Commerce Consumer Protection Act, then deleted |
| Support and dispute records | Kept 3 years, then deleted | |
| Access logs (IP address, access time) | Kept 3 months under Korea's Protection of Communications Secrets Act, then deleted |
Retained records are stored separately and used only for the purposes required by law.
30-day grace period
- To prevent accidental deletion, we wait 30 days after your request. Contact support within that time to cancel.
- After 30 days, your data is permanently deleted and cannot be restored.
- Remaining paid items are deleted too, so please request any withdrawal or refund before deleting.
If you play as a guest
If you play as an unlinked guest, deleting the app also removes the data stored on your device. To delete records on our servers too, note your Game ID from the Settings screen before uninstalling, then request deletion as described above.