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Fresh off the Sea: The KitchenHelp & policies

Terms of Service

Effective date · October 20, 2026

1. Purpose

These Terms set out the rights, obligations and responsibilities of ECODE Inc. (“we”, “us”) and users, and the conditions for using the mobile game “Fresh off the Sea: The Kitchen” and related services (the “Game”).

2. Definitions

  1. User: anyone who uses the Game under these Terms.
  2. Account: the identifier the Game creates for you, either a guest account or one linked to a Google or Apple account.
  3. Game currency: virtual currencies used in the Game, such as coins, gems and stamina.
  4. Paid items: game currency, packs, passes, ad removal and other items you buy with real money.
  5. Game data: information built up as you play, such as levels, currencies, items, and cooking and restaurant records.

3. Posting and changes

  1. We post these Terms in the Game and on this website.
  2. We may change these Terms within the limits of the law. We will announce the effective date and the reason in the Game at least 7 days in advance (30 days for changes that are unfavorable to you or significant).
  3. If you don't agree to the changes, you may stop using the Game and request account deletion. If you keep using the Game after the announced period without objecting, you are deemed to have agreed.

4. Agreement

  1. The agreement is formed when you install and launch the Game and accept these Terms.
  2. We may refuse or terminate use if someone uses another person's information or was previously restricted from the Game.
  3. If you downloaded the Game from an app store such as Google Play or the App Store, that store's terms and policies also apply. If you downloaded it from the App Store, these Terms are between you and us only: Apple Inc. is not a party to them, is not responsible for the Game or its content, and has no obligation to provide maintenance or support. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

5. Your account

  1. You are responsible for the Google or Apple account you link, and may not transfer or lend your account to anyone.
  2. A guest account is tied to your device. If you delete the app or change devices without linking an account, your game data may be lost. We tell you about this in advance and provide account linking.
  3. If you find that your account has been used without permission, let us know immediately.

6. Our obligations

  1. We comply with the law and these Terms and work to provide the Game reliably.
  2. We protect your personal information as described in our Privacy Policy.
  3. We handle reasonable feedback and complaints promptly, and if we can't resolve something right away, we tell you why and when.

7. What you may not do

  1. Modify the Game or manipulate or obtain data abnormally using unauthorized programs or devices
  2. Knowingly exploit or spread bugs
  3. Trade accounts, game currency or game data for money or other property, or broker such trades
  4. Use another person's account or payment method
  5. Attack the game servers or interfere with operations
  6. Copy, distribute, modify or commercially use the Game or its content without our permission
  7. Anything else that violates the law or public order

8. Providing, changing and ending the Game

  1. We aim to run the Game 24/7, but may pause it for maintenance, equipment changes or network problems. We announce planned maintenance in advance.
  2. We may change game content for operational or technical reasons and will announce important changes in advance.
  3. If we end the Game, we will announce it in the Game at least 30 days before, and handle unused paid items according to the law and these Terms.

9. Purchases

  1. Paid items are bought through the payment systems of Google Play, the App Store or other app stores, under each store's policies.
  2. We show each item's contents, price, duration and whether it can be withdrawn on the purchase screen.
  3. If a minor makes a purchase without the consent of a parent or legal guardian, the minor or guardian may cancel it, except where the purchase was within property the guardian allowed the minor to spend (such as an allowance) or the minor deceived us into believing they were an adult or had consent.
  4. We manage paid and free game currency separately.

10. Withdrawal and refunds

  1. You may withdraw a purchase (cancel it) within 7 days of buying it.
  2. Under Korea's Act on Consumer Protection in Electronic Commerce, withdrawal is not available in the following cases, which we indicate on the purchase screen:
    • Items that are used or applied immediately on purchase and have already been used or applied
    • Items that have been partly used (including when part of a bundle has been used)
    • Game currency received for free through events or rewards
  3. If an item differs from how it was described or advertised, you may withdraw within 3 months of receiving it, or within 30 days of when you knew or could have known about the difference.
  4. Withdrawals and refunds are processed through the store you paid with (Google Play order history, or Apple at reportaproblem.apple.com). You can also contact our support and we will guide you.
  5. When a refund is issued, the paid item and any game currency obtained with it are taken back. If they have been used, the equivalent game currency may be deducted.
  6. Nothing in this section limits any rights you have under the consumer protection laws of your country.

11. Game currency and data

  1. Game currency and game data are a license to use content within the Game only. They cannot be exchanged for money or transferred to others.
  2. We store game data as needed to run the service, and may recover or correct game currency granted by mistake.

12. Ads

The Game may include ads. Rewarded ads only play when you choose to watch them. External services you reach through an ad are the advertiser's responsibility.

13. Restrictions

  1. If you break Section 7, we may issue a warning, temporarily suspend or permanently ban your account depending on the severity.
  2. We will tell you the reason and duration of any restriction. You can appeal through support, and if the appeal is justified we will lift the restriction immediately.

14. Termination and account deletion

  1. You may request account deletion (terminate the agreement) at any time through the in-game Settings or support. See Account & Data Deletion.
  2. Deleting your account removes your game data and any remaining game currency and paid items. After 30 days from the request, this cannot be undone. Please request any refunds under Section 10 before deleting.

16. Liability

  1. If either party breaks these Terms and causes damage to the other, that party is liable for the damage, unless there was no intent or negligence.
  2. We are not liable when we cannot provide the Game due to force majeure, such as natural disasters, war or telecom outages, or for problems caused by you or your device or network.

17. Disputes

  1. We handle feedback and complaints first through support (ga@e-code.kr).
  2. Disputes may be referred to mediation bodies such as Korea's Content Dispute Resolution Committee or the Korea Consumer Agency.
  3. These Terms are governed by the laws of the Republic of Korea. Lawsuits are handled by the competent court under the Korean Civil Procedure Act, without prejudice to any mandatory rights you have under the laws of your country.

Effective date

These Terms are effective from October 20, 2026.

This English version is provided for convenience. If it differs from the Korean version, the Korean version prevails to the extent permitted by law.