Contact us
- Hours
- Weekdays 10:00–18:00 KST (excluding Korean public holidays)
- Phone
- +82-31-904-9005
- Operator
- ECODE Inc.
To help us respond quickly, please include your Game ID (on the in-game Settings screen), device model, OS version and app version, when and where the problem happened, and a screenshot if you can. For purchase issues, please add the store order number.
Purchases & refunds
I paid but didn't receive my item.
Delivery can be delayed if your connection was unstable. Fully close the game and open it again. If the item still doesn't appear, contact us with your store order number.
- Google Play: Play Store app → Profile → Payments & subscriptions → Budget & history (order numbers start with GPA.)
- App Store: Settings → your name → Media & Purchases → View Account → Purchase History, or the receipt email from Apple
How do I request a refund?
In-app purchases are processed by the app stores, so refunds follow each store's policy.
- Google Play: request a refund from your Google Play order history
- App Store: request at reportaproblem.apple.com
Unused items can be withdrawn within 7 days of purchase. See Withdrawal & Refunds in the Terms of Service for details. If a minor made a purchase without a parent's or guardian's consent, please contact us.
Can I restore purchases on a new device?
Permanent items such as “Remove Ads” can be restored on any device signed in to the same store account. Consumable items (such as gems) are stored in your game account, so link your game account to keep playing on a new device.
Game data & account
Will I lose my progress if I change devices or reinstall?
If your game account is linked to Google or Apple, sign in with the same account on your new device to continue. As an unlinked guest, progress may be lost when you delete the app or change devices, so please link your account first.
Where can I find my Game ID?
On the in-game Settings screen. Including it in your message helps us help you much faster.
I want to delete my account and data.
See Account & Data Deletion. You can request it in the game or by email.
Playing the game
The game freezes or crashes.
- Make sure you have enough free storage and the latest version installed.
- The game downloads extra art data on first launch. Try again on a stable connection such as Wi-Fi.
- If it keeps happening, tell us your device model, OS version, app version and the screen where it happened.
Do I have to watch ads?
No. Rewarded ads are optional and only play when you choose to watch one.
Which languages are supported?
Korean and English. You can switch languages in the in-game Settings.